Leading Pneumatic Parts Supplier for Process Automation Equipment

Mastermac2000 has been Queensland's leading pneumatic parts supplier since 1989, with over 35 years of experience in specialised fields. The company has grown from a regional supplier into one of Queensland's largest privately owned suppliers of pneumatic and process automation equipment.

Our expertise comes from specific focus on the region's industrial environment and manufacturing challenges. Unlike national distributors where the territory is several states, and therefore generic solutions become necessary, we’ve had the opportunity of gaining a thorough knowledge of local needs about everything from Brisbane's beef processing industries to the industrial precincts of Acacia Ridge, Brendale, and Pinkenba.

For more than thirty years, we've witnessed the area's manufacturing evolution, and have been able to respond to the problems posed by the industries developing during that time. Our relationship-based approach has resulted in partnerships spanning multiple decades, providing unique insights into long-term equipment performance and cost-effective upgrade strategies.

certifications, manufacturer training, knowledge of Australian Standards (AS 4267, AS 1210), and documented industry experience.

Mastermac2000's Qualifications: Stuart Havill (Owner) brings 30+ years pneumatic experience, beginning his career as a maintenance fitter for Boral in 1992. Our technical team maintains manufacturer certifications from Univer, MAC, Tolomatic, Piab, and others through ongoing training programs.

We maintain Australian Standards compliance capabilities including AS 4267 certification for pressure systems design, ensuring technical recommendations meet regulatory requirements. Emergency response certification includes diagnostic training and mobile service capabilities.

Our technical database includes application solutions worked out through decades in the field, allowing for real-world solutions rather than generic recommendations for Queensland's specific industrial challenges.

Mastermac2000 has developed considerable expertise in the different specific sectors of Queensland's manufacturing industries:

• Food Processing: Food-grade components, washdown environments, HACCP compliance including 316 stainless steel selection and FDA-approved seals for beef processing and dairy operations
• Mining & Resources: Explosion-proof components, high-pressure applications, reliability-focused designs for continuous harsh environment operation
• Agricultural Processing: Dust-resistant components and seasonal startup solutions for sugar processing and grain handling operations
• Packaging & Bottling: High-speed precision automation with high-cycle components for Yatala industrial precinct facilities
• Electronics Manufacturing: Cleanroom-compatible equipment with validation documentation for precision assembly applications

This sector-specific knowledge enables superior solutions from design through maintenance, reducing total ownership costs while complying with regulations.

Cylinder sizing requires three basic calculations:

1. Force Requirement: Force (N) = Pressure (bar) × Area (cm²) × 10
   • Example: 50kg load = 490N + 20% safety factor = 588N required
   • At 6 bar: 588 ÷ 60 = 9.8 cm² area = 40mm bore cylinder
2. Stroke Length: Required travel distance + 10mm safety margins each end for cushioning and overtravel protection
3. Mounting Style: Fixed mounting (foot/flange) for stationary applications, pivot mounting (clevis/trunnion) for moving loads, guided systems when side loads are present

Consider operating environment, duty cycle, and speed requirements. Our technical team provides free sizing consultation and can recommend optimal specifications for your specific application requirements including environmental considerations and regulatory compliance.

• 3/2 Valve (3 ports, 2 positions): Controls single-acting cylinders or simple on/off applications. Three ports include pressure supply, output to actuator, and exhaust to atmosphere
• 5/2 Valve (5 ports, 2 positions): Controls double-acting cylinders with full extend/retract capability. Most common valve for industrial automation providing complete cylinder control with efficient air usage
• 5/3 Valve (5 ports, 3 positions): Adds center position for holding cylinder mid-stroke or allowing free movement. Used when mid-stroke holding or emergency stopping functionality is required

Selection Guide: Choose 3/2 for single-acting cylinders, 5/2 for most double-acting applications, 5/3 when position holding is needed. Consider coil voltage compatibility, flow capacity requirements, and environmental ratings for your specific application conditions.

Here are the common causes and solutions to pneumatic cylinder force degradation:

• Internal Seal Wear: Gradual force reduction due to piston or rod seal deterioration. Solution involves replacing complete seal kit and addressing contamination root cause
• Contaminated Air Supply: Particles and moisture damage seals, causing premature failure. Solution requires installing proper FRL (Filter, Regulator, Lubricator) units and replacing filter elements regularly
• Pressure Drop Issues: Failing regulators or undersized air lines reduce operating pressure throughout system. Solution involves checking pressure at multiple points and calibrating regulators
• Temperature Effects: Extreme temperatures cause seal hardening or swelling, affecting performance. Solution requires selecting appropriate seal materials for operating temperature range

Preventative maintenance, such as taking care of air treatment, monitoring pressures, and scheduled seal replacement, will take care of most problems of loss of power. Our mobile technicians offer a complete diagnosis and repair service on-site.

We do not have minimum quantity orders on standard stocked items. We ship both single components and large industrial orders and offer the same quality of service and technical support to each.

Delivery Times:

• In-stock items: Same-day dispatch capability across Queensland
• Special orders: 3-7 business days, depending on manufacturer availability
• Custom items: 2-4 weeks with a detailed project timeline provided
• Emergency orders: Immediate phone consultation with mobile technician dispatch

Customers can pick up their orders during business hours at our Brisbane warehouse address. Orders are confirmed with tracking information and proactive communication re: delivery delays or changes in scheduled delivery times are advised.

Mastermac2000 offers a full 24/7 emergency service throughout Queensland and northern New South Wales, giving a fast response with technical expertise.

Response Times:

• Phone support: Immediate during business hours, maximum 30-minute callback after hours
• On-site response: Within 2 hours for critical applications during business hours
• Mobile technicians: Carry extensive inventory for immediate repairs

Emergency Capabilities: 

• Qualified technicians equipped with comprehensive diagnostic equipment
• Mobile workshops stocked with cylinders, valves, fittings, and air treatment components
• Priority access to specialty components through established supplier relationships
• Temporary solutions when permanent repairs require extended lead times

Emergency repairs include comprehensive work documentation, root cause analysis, and failure prevention recommendations to minimise future breakdown risks.

Yes, we offer comprehensive installation, maintenance, and technical support throughout the life cycle of the equipment:

Installation Services:

• Component replacement and upgrades
• System modifications and expansions
• Complete pneumatic system installation and commissioning
• Control integration with existing systems
• Safety system implementation and testing

Maintenance Services:

• Preventive maintenance programs with customised schedules
• Scheduled inspections and component replacement
• Air treatment system servicing, including filter and dryer maintenance
• Predictive maintenance using performance monitoring and trending

Technical Support:

• Free pre-sales consultation and application analysis
• System design recommendations and optimisation
• Comprehensive staff training programs covering operation and maintenance<Ongoing technical assistance via phone and email support

Service Coverage: Mobile technicians provide on-site services throughout Queensland and Northern NSW equipped with diagnostic equipment and usual inventory of common spare parts.<

Return Policy:

• Standard items: 30-day return period when unused in original packaging, no restocking fee for our errors or defective products
• Special orders: Subject to manufacturer return policies with potential restocking fees
• Damaged items: Full replacement within 7 days of delivery notification
• Wrong specifications: Free exchange when the error is ours

Warranty Coverage:

• Manufacturer warranties: Full coverage as specified, typically 12-24 months depending on product type
• Installation work: 12 months' warranty on our workmanship and procedures
• Repair services: 6 months warranty on repair work and installed components

Warranty Claims: We take care of all manufacturer communication and coordination, providing expedited warranty replacement to minimise production downtime. Mobile technicians are available for site evaluation and service of warranty issues throughout our complete service territory.

Complete warranty documentation and registration assistance are provided for all products and services, with detailed record keeping for easy access to warranty status and service history.